Straight answers to the questions we hear most.

We support small businesses across London and the Home Counties, including Surrey, Kent, Essex, Hertfordshire and Berkshire. Most day-to-day support is delivered remotely, with on-site visits where they're genuinely needed.

Ad hoc support is charged at £100 plus VAT per hour. Fully managed monthly support starts from £1,000 plus VAT per month, with the exact figure depending on the number of users, devices and services required. We give a clear quote after a short call.

No. We work on a best-endeavours basis and prefer to earn your continued business rather than rely on heavy lock-in. Managed support runs on a rolling arrangement with agreed terms.

Helpdesk access for your team, Microsoft 365 and cloud management, proactive monitoring, patching and security updates, endpoint protection and access control, plus backup and recovery. Response times are agreed in your contract.

Yes. We run a gap analysis against the five controls, fix what needs fixing, and support your submission for either the self-assessed Cyber Essentials or the independently audited Cyber Essentials Plus. For managed clients we also keep the controls in shape so renewal is straightforward. More on Cyber Essentials.

Certification currently includes cyber liability insurance for UK-domiciled organisations with turnover under £20m that certify their whole organisation via self-assessment. The cover is arranged through the scheme's delivery partner. We confirm current terms and eligibility before you rely on it.

For a typical business of 10 to 100 people, almost certainly not directly. The Bill targets essential-service operators and larger technology providers. What most SMEs will feel is supply-chain pressure, as regulated customers pass security requirements down through contracts and questionnaires. This is general information, not legal advice. Read our plain-English explainer.

Yes. Microsoft 365 is central to what we do, from Business Premium licensing and Entra identity to multi-factor authentication, Conditional Access, Defender and Secure Score. We manage it to a Zero Trust baseline rather than leaving default settings in place.

Managed clients have an agreed response time and a clear escalation path. Because we monitor proactively, many issues are caught before they affect you. We're honest that no provider can promise zero downtime, so we focus on prevention and fast resolution.

Book a short, no-obligation call. If it's a fit, we begin with a baseline assessment, a Microsoft Zero Trust review and a Cyber Essentials gap analysis, so we understand your setup before recommending anything. See our onboarding process.